Empathy isn’t just a soft skill – it’s your superpower for building sustainable NDIS services.
Towards Better, in partnership with Empathy First, is delivering Healthy Empathy in Disability Services: Tools for Staff & Leaders, a practical online training designed specifically for NDIS and human service workers across Queensland.
📅 Dates & Times
Session 1: Wednesday 29th October, 10:00 – 11:30 AM (online)
Session 2: Wednesday 19th November, 10:00 – 11:30 AM (online)
💻 Online | 💵 $50 per person
Both sessions include access to resources and recordings.
This interactive training is designed for staff at all levels – from frontline support workers to coordinators, team leaders, and managers – to:
Build resilience and prevent burnout
Strengthen inclusion and cultural safety in practice
Improve feedback and supervision practices
Enhance client outcomes through practical empathy tools
Delivered over two 1.5-hour online sessions, participants will learn repeatable tools that can be applied immediately in their work with clients, colleagues, and teams.
Session 1 – Understanding People Better: Healthy Empathy & Biases
Learn what healthy empathy is (and isn’t)
Explore the three types of empathy and how to balance them to prevent burnout
Unpack unconscious biases and improve interactions with clients, colleagues, and leadership
Session 2 – Communicating with Care: Emotional Regulation & Empathetic Feedback
Develop emotional regulation strategies to stay grounded under pressure
Build emotional literacy to understand and name feelings in yourself and others
Apply practical tools to give feedback that supports staff wellbeing and strengthens relationships
NDIS support workers
Support coordinators and team leaders
Managers and executives in human services
Anyone seeking to build sustainable, inclusive practices in disability services
By combining Empathy First’s expertise in empathy training with Towards Better’s focus on disability inclusion, this program equips participants with actionable tools to:
Reduce staff burnout and turnover
Strengthen team culture and inclusion
Improve supervision and feedback practices
Enhance client outcomes and relationships
Secure your spot for this practical, online professional development.
