Towards Better & NDIS: Common Questions

Common Questions

  1. Are you an “NDIS Registered Provider”?
    1. Short Answer: As a non-registered provider, we can still do great work alongside individuals who choose to have their NDIS funding as “Plan Managed” or “Self-Managed”.
  1. What makes ‘Towards Better’ different than other organisations?
  • Our Focus: Our focus is always on “the glass half full” and on our values of Relationships, Inclusion, Simplicity, Individuality, and Learning. Additionally, we have a focus crafting meaningful “valued social roles” alongside people, creating better communities through inclusion and on competency building and empowerment of individuals and their networks to create less dependence.


  • Our Approach: Our approach is “Project & Outcome” focused. Based on your vision our desired outcomes, we craft a plan together of way in which we might get there, then we act, and continually check, reflect, and adjust.


  • Our Knowledge & Skills: We have unique knowledge, experience and skills in what we believe really matters which is, “how to build people’s image and competencies, how to uncover and highlight peoples gifts, talents, and contributions, and how to connect people with a disability with other (non-disabled) people and communities”.


  • Our End Goal: Our end goal is that you have achieved your ideal outcome, are in one or several valued social roles, connected with other (non-disabled) community members/communities, and that you are not dependent on us and we can “step back”(even if not in all areas).
  1. Who is our ideal person to work alongside?
    1. We want to work with someone who:
      1. Is looking for something better and wants outcomes
      2. Has a vision in mind and wants to go on a journey from “Point A to Point B”
  • Would like to hold more valued social roles such as: employee, business owner, student, committee member, teacher, good neighbour, tenant, club member, etc.
  1. Wants to be involved in everyday, non-segregated, community life
  2. Is eager to learn and grow
  3. Understands that things take time and is willing to put in the work together
  1. What is your pricing?
    1. We don’t have a “set price”. All our work is “Project & Outcome Focused”
    2. If ourselves and the individual/family believe we are the “right fit” for them, we will work together to craft a project, ideal outcomes/goals/valued roles, projected costs, and expected timeframes including invoicing timeframes.
    3. This then becomes the “map” for how we move forward ‘Towards Better’ and of course, we will review and reflect on this together regularly as we go.
  1. Do you charge for transport?
    1. We do not charge for transport around Townsville locally. There may be times where our work together requires more driving or other forms of transportation are not suitable. This is something we can discuss ahead of time, so you have a large amount of input and control over this. Its important to note that we don’t provide only transport, it must be part of the “role goal”.
  1. Do you charge for a first meeting or “meet and greet”?
    1. Happy to meet whenever, wherever and with whomever is comfortable for you and give you the opportunity to put a “face to the name” and ask any questions you may have.
  1. What categories in the price guide can you charge from?
    1. First of all, if you are self-managed (which I would highly recommend…if you can pay a phone bill online, you can self-manage and there are a lot of people like myself or online groups and resources to support you). Here are the categories I can work within. You can find these in the NDIS Price Guide:
    2. The type of focus and things we work towards together are going to be different in each category.
  1. Core Supports
    1. Assistance with Self Care Activities (01_011_0107_1_1)
    2. Individualised Living Options- Exploration & Design (01_850_0106_1_1)
  • Self Management Capacity Building (01_134_0117_8_1)
  1. Assistance to Access Community, Social and Recreational Activities (04_104_0125_6_1)
  2. Supports in Employment (04_801_0133_5_1)
  1. Capacity Building- Improved Living Arrangements
    1. Assistance with Accommodation and Tenancy Obligations (08_005_0106_2_3)
  1. Capacity Building – Increased Social and Community Participation
    1. Life Transition Planning Including Mentoring, Peer-Support And Individual Skill Development (09_006_0106_6_3)
    2. Skills Development & Training (09_009_0117_6_3)
  • Community Participation Activities (09_011_0125_6_3)
  1. Capacity Building – Finding and Keeping a Job
    1. Employment Support (10_016_0102_5_3)
    2. School Leaver Employment Supports (SLES) (10_021_0102_5_3)
  1. Capacity Building – Improved Relationships
    1. Individual Social Skills Development (11_024_0117_7_3)


  1. Capacity Building – Improved Learning
    1. Transition through school & to further Education (13_030_0102_4_3)
  1. Capacity Building – Improved Daily Living
    1. Community Engagement Assistance (15_045_0128_1_3)
    2. Assistance with Decision Making, Daily Planning, and Budgeting (15_035_0106_1_3)
  • Skill Development And Training to increase independence, including Public Transport Training (15_037_0117_1_3)
  1. Training for Carers/Parents (15_038_0117_1_3)

  1. So are you like a ‘Life Coach’?
    1. Well…yes sort of. Similar to a ‘Life Coach’ Towards Better:
      1. Believes that every human is born with the ability to be, do or have, whatever they want in life and has unique gifts talents and potential contributions waiting to be uncovered.
      2. Can help you analyse your current situation, identify your goals, barriers and other potential challenges and and develop a custom plan of action.
  • Brings their experience, enthusiastic support, objective perspective, and insight to our work.
  1. Looks for opportunities for individuals to learn, grow, discover and become the “driver” and “co designer” of your life.
  2. Targets your aspirations, vision, skills, and unique gifts to build on.
  3. Has a co-creation model. You decide what the focus of our work together is on any given day and we co create how we are going to bring that to life.
  1. You could also say that in some cases we are a coach, mentor, teacher, trainer, and we are always a learner (its one of our core values). Sometimes it might be similiar to that of a resource guide, a matchmaker, a business assistant, or business partner.
  1. What would the people you work alongside call you based on your role?
    1. Since most of my work alongside people is based around Valued Social Roles and Asset Based Community Development, most people would call us a mentor, consultant, community development worker, or possibly coach.
  1. What other things do you do in addition to 1:1 mentoring, skill development, capacity building of individuals with a disability, their families, and allies?
    1. One of our values is “Individuality” so we are not big believers in a “menu of services” or lists that limits people’s choices to only what we can provide.
    2. Some examples of other things we have assisted individuals and families with:
      1. Starting a circle of support: Understanding what they are, how to create your circle and creating and facilitating your circle until you are confident to lead it on your own.
      2. Thinking about the future: Thinking about and planning for life after school, planning for a good life, or planning for future life aspirations (finding meaningful study or work, or a home of your own).
  • Assistance with Self-Management (or with thinking about self management): Planning for self-management, ways to use NDIS funding, hints for NDIA planning meetings, how and why to self-manage, and assisting you to find where else to get assistance and support for self-managing.
  1. Finding meaningful work roles including: Self-employment, microenterprise, entrepreneurship, paid jobs, traineeships, work experience, or volunteering.
  2. Crafting valued roles in ordinary community life: We are big on Social Role Valorisation and Asset Based Community Development! We have helped people craft roles such as club member, church member, musician, toastmaster, market stall holder, great neighbour, tenant/homeowner, good soon, good friend, teacher, student, sportsman/athlete, committee member, pet owner…the list goes on!
  3. Recruiting, interviewing, hiring and training their own team of workers: For individuals who are self-managed or plan managed we have assisted them to identify “who” they were looking for (as its not always a support worker that’s needed), then create job ads, list the job, review applications and interview, then hire and train successful new team members.
  • Customized training & workshops: Many times, training for support staff focus only on the technical trainings such as hoisting, manual handling, PEG feeding, medication, etc. Individuals and families then provide great training to their team in their own individual needs and preferences. However, training “misses” out on teaching staff how to connect the individual with other unpaid people in community, how to identify the individual’s gifts and talents and look for opportunities that match those, how to highlight the individual’s gifts, talents and potential contributions to others in community, how to assist someone to form meaningful relationships over time, how to work with individuals and families in such a way that they are co creators and designers of the future. THESE are the things we can assist you to train and mentor your team in and can be paid for from your NDIS funding.
  • Again, we valued “individuality” so there are no “cookie cutter” options. Always very grateful to discuss and co-design something you have in mind.
  1. Where can I find more information about Towards Better?
    1. Website:
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  1. Instagram:
  1. LinkedIn:
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  1. How can I get in touch with Towards Better and what is the best way?
    1. Get in touch however you feel most comfortable. Either you can get in touch yourself or have a family member, friend, or someone else you trust get in touch.
    2. The best ways are phone 0447574600 or email
    3. There is also a “Contact Us” link on our website which can also be used.